Shitstorm in a Teacup

Yorkshire Tea is one of the most popular tea brands in the UK.  But when Rishi Sunak, Boris Johnson’s chancellor, posted a pic of himself along with a large bag of Yorkshire Tea bags, it set in motion a misdirected social media backlash of epic proportions towards Yorkshire Tea which had neither authorized nor sponsored the pic.

For those who may be wondering what made such a pic so provocative, here is one tweet that might explain the anger,

But through it all, the most remarkable aspect was how Yorkshire Tea engaged with the commenters.  Consider, for instance, its reply to the above tweet:

And it even found time for some cheerful banter.

We've spent the last three days answering furious accusations and boycott calls. For some, our tea just being drunk by someone they don't like means it's forever tainted, and they've made sure we know it.

It's been pretty shocking to see the determination some have had to drag us into a political mudfight. But it's been lovely to see others speak up for us - we're so grateful to everyone who's done that in a civil way (and gutted to see some use it as a reason for more nastiness).

Speaking directly now, as the person who's been answering these tweets, I know it could have been much worse. It's easier to be on the receiving end of this as a brand than as an individual. There's more emotional distance and I've had a team to support me when it got a bit much.

But for anyone about to vent their rage online, even to a company - please remember there's a human on the other end of it, and try to be kind.

— Yorkshire Tea (@YorkshireTea)